This Privacy Policy (the “Privacy Policy”) explains how we collect, use, share and protect your personal information (“Information”). This information shall be used in accordance with the applicable law. If we update this policy, we will post any changes on our website. This Privacy Policy is also intended to assist you in making informed decisions when using our Websites. Please take a minute to read and understand it and note that it should be read in conjunction with our Terms and our Cookie Policy below.

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Sprout does not accept responsibility or liability for the content, tools, or the privacy policies of external websites to which we may link. Please check the terms and conditions and privacy notices of such third parties before using, and providing any information to, third parties, their sites and programs.

 

Who are we?

Sprout is a service designed by and is a project of Mercy Corps Agrifin, based in Nairobi, Kenya.

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Sprout is committed to protecting your privacy and protects your personal data in accordance with applicable laws and our data privacy policies. Sprout also maintains the appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing as well as protecting against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage to your personal data.

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Sprout is committed to protecting your privacy and protects your personal data in accordance with applicable laws and our data privacy policies. Sprout also maintains the appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing as well as protecting against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage of your personal data.

 

What is your personal data?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession.

 

How is it collected?

We can get your personal information when you:

• register for a specific product or service;

• subscribe to newsletters, alerts or other services from us;

• ask us for more information about a product or service, or contact us with a question or a complaint;

• take part in user testing; and

• visit or browse our Websites, Services and other Sprout Products.

 

How will it be used?

Sprout and/or our partners may use your information in the following ways:

• to provide products and services that you have requested;

• to ensure that the content on our Websites, Services and other Sprout Products is presented in the most effective manner for you and your device;

• to perform statistical analyses measuring customer interest in various areas of our site;

• to develop and improve our products, training, events, conferences, and other services;

• for our internal record-keeping;

• to contact you to answer any queries you may have;

• to organize and run events, meetings and conferences, including but not limited to registration and other event/conference administration, hospitality, and liaison with venues;

• to organize and run training courses, including but not limited to registration and other training administration, hospitality, and liaison with venues;

• to contact you for market research or marketing purposes where you have given us permission to do so;

• to help with marketing, including testimonials for Sprouts Products and Services;

• as part of our procurement processes; and

• when applying for grants from donors and funders.

If you do not wish to receive information from Sprout other than that requested or no longer wish to receive marketing material and communications, please contact us at info@sproutopencontent.com. 

 

Who will it be shared with?

We may share information about you with:

• partners or agents involved in delivering the products and services you have ordered or used;

• partners or agents engaged to perform services for and on behalf of Sprout;

• donors, partners or agents involved with development projects and programs;

• conference and events organizers and venue owners and providers;

• project partners and donors, and other professional advisers;

• law enforcement agencies, regulatory organizations, courts, or other public authorities if we have to, or are authorized to by law; and 

• Details of transfers to third country and safeguards

 

We do not sell your personal information and we do not share personal information with advertisers on Sprout.

 

Reporting fraud

Sprout is committed to ensuring your information is secure. As part of our efforts to protect your information, Sprout will never send you emails asking for your personal information or for your registered password (if you are a registered user).

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If you do receive such an email or are asked to disclose this information by someone claiming to work for Sprout, please report the communication to our Data Protection Officer by emailing info@sproutopencontent.com. 

 

Your privacy rights

As set out in applicable law (and according to the conditions and circumstances and subject to exceptions), you are entitled to:

• Request access to the personal data we process about you: you are entitled to know whether we hold personal data about you and if we do, to obtain information about the data we hold and a copy of that personal data;

• Request a rectification of your personal data: you are entitled to have your personal data corrected if it is inaccurate or incomplete;

• Object to the processing your personal data: you are entitled to ask Sprout to stop processing your personal data;

• Request the erasure of your personal data: you are entitled to request that Sprout erases your personal data, including where such personal data would no longer be necessary to achieve the purposes for which it was originally obtained;

• Request the restriction of the processing of your personal data: you are entitled to ask that Sprout only processes your personal data in limited circumstances, including with your consent; an

• Request portability of your personal data: you are entitled to receive a copy (in a structured, commonly used and machine-readable format) of the personal data you have provided to Sprout or request Sprout to transmit such personal data to another data controller.

 

If you have any requests relating to the above rights, please contact Sprout using the following email: info@sproutopencontent.com.

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We will endeavor to correct, update or remove your information as swiftly as possible, however, communications may be sent using the original details until the changes have been processed. Please note that it may be necessary to continue processing your personal data in order to comply with legal obligations to which we are subject.

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You can choose to opt out of all marketing communications or to opt out of specific marketing in one of several ways such as email, SMS, phone or post. If you no longer want to receive marketing messages from us, please contact our marketing department at info@sproutopencontent.com and you will not be contacted again in relation to marketing.

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Your decision to provide Sprout with any personal data is voluntary, unless it is required by law or Sprout’s policies. However, if you choose not to provide certain information, we may not be able to provide you with the products and services you require.

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What about data security?

We use technical, organizational, and physical security arrangements for all the personal data we hold and process, including the necessary protocols and relevant policies, procedures and guidelines to maintain such arrangements. These take into account the risks associated with the categories of personal data that we hold and the processing we undertake.

 

Our retention of your information

We take all reasonable steps to retain your personal information only for as long as reasonably necessary or as required by law and maintain specific policies and procedures on data transfer and retention.

 

We will retain your data:

• as long as we have an ongoing relationship with you (eg, if you have an account with us);

• while your account is active or for as long as you need us to provide services to you;

• as long as needed in order to comply with our global legal and contractual obligations; and

If you no longer want us to store your information, you may ask for it to be removed from our records. Please note that such removal may prevent us from supplying certain services to you.

 

What about cookies?

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

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A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

 

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

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Analytical or performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

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Functionality cookies. These are used to recognize you when you return to our website, including registration where necessary, or paid for access to one of our websites. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

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Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests. We may also share this information with third parties in order to deliver information of relevance to the user.

 

Some features on the site will not function if you do not allow cookies. You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s):

• Strictly necessary cookies    OFF

• Analytical or performance cookies    OFF

• Functionality cookies    OFF

• Targeting cookies    OFF

 

However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our website.